Terms and conditions

By accessing or using the Koalab platform, including the Koalab Sync service (hereinafter "the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any of these terms, you must not use the Service.

If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Continued use of the Service after the publication of modifications to these Terms constitutes acceptance of those modifications.

• "Koalab" / "we": Cristian Alejandro Muñoz Cardona, an individual, who provides the Service under the trade name Koalab Tech. His contact details are in the Privacy Policy.
• "User" / "you": any person who accesses or uses the Service.
• "Account": the personalized access created upon registration.
• "Service": the Koalab platform and all its features, including Koalab Sync.
• "Channel" (or "Store"): any sales platform connected to the Service, whether your own store or a marketplace, connected via API credentials or OAuth authorisation.
• "User Content": data, settings and other information that the user introduces into the Service.
• "Subscription Plan": the contracted service level, with its corresponding limits and price.

Koalab Sync is a multichannel catalogue management SaaS platform: each product lives once in Koalab, and the Service synchronizes its prices, stock and sale prices, and its content —name, descriptions, photos and categories—, with the sales channels you connect —your own stores such as WooCommerce, Shopify or Tiendanube, and marketplaces such as MercadoLibre—. Each channel can share the central catalogue or run as an independent catalogue. The Service is provided through the web interface at koalab.tech.

Available features vary depending on the contracted subscription plan. Koalab reserves the right to modify, add or remove features with reasonable prior notice to users.

The Service is exclusively for adults with full legal capacity to enter into binding contracts. By creating an account, you declare and warrant that you are at least 18 years old or the age of majority required by the laws of your country of residence, and that you have sufficient legal capacity to be bound by these Terms.

To use the Service you must create an account by providing truthful, complete and current information. You are responsible for maintaining the confidentiality of your access credentials and for all activities conducted under your account.

You must notify us immediately at hola@koalab.tech if you suspect unauthorized access to your account.

We reserve the right to refuse registration or cancel accounts at our discretion, especially in cases of fraudulent use, abuse or breach of these Terms.

The Service is offered under a permanent free plan with reduced limits and different subscription plans billed monthly or annually. Current prices are available on the koalab.tech pricing page and may vary by region.

Payment processing — Merchant of Record: Payments, billing and subscription management are processed by Polar Software Inc. ("Polar"), acting as Merchant of Record on behalf of Koalab. By completing a purchase or subscription you also accept Polar's Terms of Service.

Taxes: Polar automatically calculates and remits applicable taxes based on your country of residence and applicable local regulations.

Invoices: Polar, as Merchant of Record, issues the invoice for each charge. You download it from its portal, where you can also add your legal name and tax ID. Koalab does not issue invoices of its own.

If you installed Koalab from the Shopify App Store: the plan is chosen, charged and cancelled on Shopify, on your Shopify invoice, and Shopify's billing terms apply as well.

Trial and free plan: When you sign up, your account starts with a free 7-day trial of the Professional plan, no card required. When it ends it moves on its own to the free plan, at no cost and with no expiry, with the limits published on the plans page. Nothing is deleted: whatever exceeds those limits stops growing until you have room or change plans.

Automatic renewal: Subscriptions renew automatically at the end of each billing period. You can cancel at any time from «Billing» → «Open the portal». Cancellation takes effect at the end of the period already paid.

Plan changes: Upgrades take effect immediately and are prorated; downgrades take effect in the next billing period.

Refunds: Before paying you can use the Free plan and try Professional for 7 days at no cost. That is why we do not refund a period already charged, unless the law applicable in your country requires otherwise. To request a legally mandated refund, contact us at hola@koalab.tech within the applicable legal period.

When using the Service, you agree not to:

• Use the Service for illegal or unauthorized purposes.
• Attempt unauthorized access to systems, data or other users' accounts.
• Reverse engineer, decompile or attempt to extract source code.
• Transmit malware, viruses or other harmful code.
• Intentionally overload the Service infrastructure (DDoS attacks, mass scraping, etc.).
• Resell, sublicense or redistribute access to the Service without prior written authorization.
• Provide false information during registration or use of the Service.
• Use the Service to sync content that infringes third-party intellectual property rights.

Breach of these conditions may result in immediate suspension or cancellation of the account without right to a refund.

To use the Service you must connect at least one sales channel. Depending on the platform, the connection is established in one of two ways:

• Via API credentials (your own stores, such as WooCommerce): you provide the domain and a key pair you generate in your own installation.
• Via OAuth authorisation (such as Shopify, Tiendanube or MercadoLibre): you authorise Koalab from the channel's own platform, which grants us a renewable permission. We never see or store your password for that platform, and you can revoke the permission there at any time.

In both cases:

• You confirm that you own the account or are authorised to connect it.
• You authorise Koalab to access that channel's data exclusively to provide the Service.
• You accept that credentials and tokens are stored encrypted and not shared with unauthorised third parties.

The credentials and tokens you provide are stored encrypted at rest using AES-256. The system decrypts them only to talk to the channel; they are never shown on any screen nor handed to third parties, and access to the systems where they are kept is restricted to those who operate the Service.

Scope of the permissions. On WooCommerce, the read/write key you generate gives access to your store's whole API, orders and customers included: Koalab only uses what your catalog, prices, stock and sales need. When you disconnect a channel, Koalab stops using it and removes its notifications, but keeps its encrypted credentials so you can reconnect without typing them again; when you delete it (under «Disconnected channels»), they are erased. We recommend also revoking the key or permission from the platform itself.

Each channel sets its own rules. Connected platforms define what data they accept, which fields they require and which listings they approve or reject, and they may change these without notice. Koalab validates against those rules before publishing and reports rejections to you, but is not responsible for the channel's decisions, for outages or changes to its APIs, or for the suspension of your account on that platform.

The Service, including its software, design, logos, text and content, is the exclusive property of Koalab and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable and revocable license to access and use the Service in accordance with these Terms.

User content and images. The content you enter into the Service — settings, rules, product data, text and images — is and remains yours. You grant us a limited, non-exclusive, revocable licence to store, process, technically adapt and transmit it to the channels you connect, solely for the purpose of providing the Service.

When you upload images, or give us web addresses (URLs) for us to download, you represent and warrant that you own the rights to them or hold sufficient authorisation to use and publish them on your channels. Responsibility for the content you upload is exclusively yours: Koalab does not review, verify or validate the ownership, legality or suitability of images, and acts solely as a technical intermediary that processes and publishes them following your instructions.

You agree to indemnify and hold Koalab harmless against any claim, demand, penalty or expense — including reasonable legal fees — brought against us by a third party over content you have uploaded or published through the Service, including any infringement of copyright, trade marks or other rights.

To provide the Service, images are technically processed (resizing, recompression, metadata removal and generation of the versions each channel requires) and hosted on the infrastructure described in our Privacy Policy. We may remove or stop processing content that, in our reasonable judgement, infringes these Terms or third-party rights.

Koalab strives to keep the Service continuously available, but does not guarantee 100% availability. Interruptions may occur due to scheduled maintenance, unforeseen technical failures or force majeure.

Koalab is not responsible for losses arising from service interruptions, provided such interruptions are not attributable to gross negligence on the part of Koalab.

To the maximum extent permitted by applicable law, Koalab shall not be liable for indirect, incidental, special, consequential or punitive damages, including lost profits, data, business or reputation.

Koalab's total liability shall not exceed the amount paid by the user in the twelve (12) months prior to the event giving rise to the claim.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied.

The processing of your personal data is governed by our Privacy policy, which forms an integral part of these Terms.

11.1 Your buyers' data

When you connect a channel, Koalab may receive data relating to your store's orders. With respect to that data you are the data controller and Koalab acts as processor, processing it solely on your behalf and following your instructions, which are understood to be given by your use of the Service under these Terms.

What we process, and why. Some channels (such as WooCommerce) send the whole order, with the buyer's details; Koalab discards them on receipt. From each order we keep only its identifier, status, dates and, for each line, the product, variant, SKU and quantity, for the sole purpose of determining why your inventory changed and distinguishing a sale from a manual edit. We do not keep your buyers' name, email, phone or address. We do not use this data for advertising, profiling or automated decisions, nor do we sell it or hand it to third parties for their own purposes.

For how long. This data is deleted automatically 30 days after we receive it. If you uninstall Koalab from Shopify or Tiendanube, it is deleted as soon as the channel tells us.

Security. We apply encryption in transit, access control and encryption of credentials at rest, as detailed in the Privacy policy.

Sub-processors. Koalab relies on the infrastructure providers listed in the "Sharing data with third parties" section of the Privacy policy. The analytics, marketing, payment and email providers listed there do not process your buyers' order data.

Requests from your buyers. If we receive from the channel a request for access or erasure concerning a buyer, we will act on it and will reasonably assist you so that you can respond to the person exercising their rights.

Incidents. We will notify you without undue delay, and in any case within 72 hours of becoming aware, of any security breach affecting this data.

International data transfers are governed by the corresponding section of the Privacy policy.

11.2 Transactional communications

By registering you agree to receive transactional communications related to your account (confirmations, security alerts, payment notifications, etc.). You cannot opt out of these communications while the account is active.

11.3 Marketing communications

With your consent, we may send you emails about new features, updates and promotions. You can unsubscribe at any time by writing to privacidad@koalab.tech.

11.4 Analytics and advertising

We use analytics and advertising tracking tools whose use is conditional on your consent. See our Cookie policy for more information.

Koalab reserves the right to modify or discontinue the Service at any time. For material changes, we will notify users with at least 30 days' notice by email.

Price modifications will be communicated with at least 30 days' notice and will apply from the next billing period. If you disagree, you may cancel before they take effect.

You can cancel your subscription at any time from «Billing» (or on Shopify, if you pay there). To delete your account and its data, write to privacidad@koalab.tech: we delete it within 15 business days.

Koalab may suspend or terminate your access to the Service immediately if:

• You breach any of these Terms.
• You engage in fraudulent or illegal activities using the Service.
• A payment remains outstanding more than 7 days past its date: access is suspended until you pay, and everything comes back when you do.
• Required by a legal or regulatory authority.

You can request an export of your data at hola@koalab.tech at any time, also before deleting your account. We deliver it within 30 calendar days of your request and keep the data meanwhile, even if you asked us to delete the account. Cancelling your plan deletes nothing: you move to the Free plan.

These Terms are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Medellín, Colombia.

If you have questions about these Terms, you can contact us at:

• Email: legal@koalab.tech
• Web: koalab.tech

Support: we answer the tickets you open from «Support», inside the application, within 24 hours at most.