Emergency on a channel: pause and reactivate

If a channel has a serious problem (a hacked account, a legal problem, a serious mistake), you can zero its stock or remove its sale prices for that channel ONLY. Your catalog and your other channels don't change, and that channel stays paused until you decide.

1. 01 / 06

   Launch the action on the channel

   Quick actions → “Which catalog” → “One particular channel” → the channel. There only “Clear sale prices” and “Zero the inventory” act; the other two are dimmed. The amber sentence says what will happen before you confirm. On Mercado Libre, “Clear sale prices” is disabled, because the sale is a seller campaign: use “Zero the inventory”.

   Quick actions — A single channel

   Which catalogMercado Libre

   Writes DIRECTLY to Mercado Libre — the Koalab catalog is untouched — and the channel is paused. Also, since Mercado Libre is the leading channel, it will stop leading and Koalab will decide prices and stock again.

   Clear sale pricesRemoves the sale price across the catalog. List prices are left alone.{channel}: the discount is a separate promotion — the products would have to be pulled from the active campaigns.

   Zero the inventorySets inventory to zero across the catalog. Products that don't track stock stay as they are.{channel}: zeroing stock pauses the listing and stops showing the real quantity. To get it back, revert this action in «Revert a batch» or from «Movements»: whatever is still at zero returns to its previous stock. The channel's own pause does the same without touching stock, and is undone when you resume it.

   Recalculate from costThis action runs per catalog, not on a single channel.

   Retry what failedThis action runs per catalog, not on a single channel.

2. 02 / 06

   Decide what to do with the pause

   When it finishes, the window doesn't close: it says the channel is paused and offers “Reactivate and resync” or “Leave it paused”. The admins and the owner with access to the channel get an email; if the channel was the leading one, the notice is that it stopped leading.

3. 03 / 06

   What the pause freezes

   While paused, Koalab writes nothing to it except one thing: it lowers its stock when you sell on another channel, so it doesn't sell what you no longer have. Its sales do reach your catalog. Anything else someone changes there by hand waits for you in “Pending approval”.

4. 04 / 06

   If it was the leading channel

   It stops leading at once: a channel in trouble can't decide everyone's prices. Koalab decides again, and owners and admins get the notice. Reactivating it doesn't give it back the lead: choose it again as “This channel leads” in Channels or in Organization → “Inventory”.

5. 05 / 06

   Reactivate = resume + resync

   In the window it is “Reactivate and resync”; in the channel's settings, “Resume channel”. The pause is lifted and Koalab sends it price, sale price and stock of what is listed, plus the name, photos and description of whatever changed during the pause: the emergency takedown is undone. If the delivery doesn't get through, the channel stays paused and tells you; if it gets through partly, it says how many were missing, and you retry them with “Retry what failed”.

6. 06 / 06

   Pausing without an emergency

   You can also pause it without taking anything down: in the channel's settings, “Pause channel”. It freezes the same, without writing anything first. It's useful for maintenance, and sales on your other channels keep lowering its stock.